Refund Policy

1. General Billing Terms

Orbezio operates on a monthly or yearly prepaid subscription model. Subscription plans grant access to calendar synchronization, CRM deals, fitness programs, medication alarms, and team collaboration modules.

2. Trial Period

New organizations may receive a trial period to evaluate the Service. If you subscribe during the trial, your first payment will occur immediately.

3. 14-Day Refund Guarantee

We want you to be fully satisfied. You are eligible for a full refund on your initial subscription payment within 14 days of purchase. Refund requests made after 14 days of purchase will not be granted.

4. Cancellations

You can cancel your subscription at any time via the Billing dashboard. Upon cancellation, your plan will remain active until the end of your current billing cycle, after which it will expire automatically.

5. Referral Discounts and Commission Adjustments

Subscribers using a referral code receive a 20% discount on their first month's payment. If a user requests a refund:

• The refund amount will match the actual paid price (discounted rate).
• The associated referral partner commission record will be marked as adjusted/cancelled, and deducted from their pending dashboard payout balance.

6. How to Request a Refund

To request a refund, please contact our support desk at the Contact page or email billing@orbezio.com with your invoice number. Requests are processed within 3-5 business days.